Items which do not have an intact manufacturer overwrap, an intact tamper-proof seal, or some other tampering deterrent are not eligible for return. It's important to note that items sold as part of a set or kit do not come shrink-wrapped and are not eligible for return.

We have a strict return policy in place for the safety and peace of mind of all our customers.

Items which have been in the customer's possession for 15+ days are not eligible for return.

Items which do not have pristine, intact packaging are not eligible for return.

If you would like to return a sealed item:

-Please provide images of the intact seal or plastic overwrap of the item(s) you want to return. The file link is at the bottom of this page. You may attach more than 1 image.

-If a clear, color image(s) is not attached or does not come through, we will not be able to process your request.

-Items without seals or another opening deterrent are considered used once they leave our warehouse and may not be returned.

-A refund to the original form of payment will incur a 10% restock fee.

-Accept a refund in the form of a Store Credit and receive a BONUS $5 credit to shop with and find something else you'll love!

-Clearance items are not eligible for return.

-Items marked as non-returnable on the product page may not be returned, even if unopened.

-Please be advised that we do not pay for shipping on returns. For your protection, please use a traceable method of return such as UPS, FedEx or USPS Priority Mail. If the item is not received in our warehouse, we cannot issue credit for it.

-Original shipping fees (if applicable) will not be refunded.

-The RMA (Return Merchandise Authorization) number must be written on the outside of the return package.

-Please note that items that have not been authorized for return or items that have been opened or tampered with, will be disposed of as a bio hazard and will not be refunded under any circumstances.

By submitting this form you acknowledge that you understand and agree to these conditions.

Order Number *

Email *

First Name *

Last Name *

Address 1 *

Address 2

City *

State *

Zip Code *

Country

Phone Number

Item(s) you wish to return *

Reason of the return and other comments *

Supported image types: .jpg .gif .png. pdf. heif. heic. You may attach more than 1 image.

I verify the item is unopened and that any tamper seals or plastic over wrap is fully intact *

Yes, my item is sealed and I have included a picture.

If a credit is forthcoming, how would you like your credit processed? *

By submitting this form you acknowledge that you understand and agree to our conditions.

Thank you for your return inquiry!

We'll have one of our representatives respond within 24 to 48 hours. If it happens to be the weekend or a holiday, someone will address your needs the following business day. If you have any additional questions, you can email us at contact@upkousa.com

In order for a product purchased on UPKOUSA.com to be considered for a return, the following criteria MUST BE met:

By submitting this form you acknowledge that you understand and agree to these conditions.

By submitting this form you acknowledge that you understand and agree to our conditions.

Thank you for your return inquiry!

Thank you for your return inquiry!

ZALO & UPKO Doll Designer Collection Rose Riding Crop

ZALO & UPKO Doll Designer Collection Rose Riding Crop

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