Shipping Info

ZALO USA LLC is not responsible for lost or stolen packages. If you do not receive your shipment please contact the shipping company directly to file a claim.

ZALO USA LLC is not responsible for packages delivered to the wrong address, due to misinformation given at the time of purchase. Please double check that all contact information is entered accurately before completing the transaction.

If a package is refused at the time of delivery, the customer will be responsible for the cost of shipping both to and from delivery address and a restocking fee.  Please purchase mindfully. 

 

Free Shipping

Free Shipping on US Orders of $99 or more!

We are offering FREE SHIPPING on all domestic orders over $99!* Just meet the $99 threshold on any purchase and you'll automatically receive a free shipping option during check out, all you have to do is shop!

Free Shipping is only valid on US orders with a merchandise total of $99 or more. Turn-around time for free shipping is 5-8 business days. Standard rates apply to all other shipping methods offered. Orders must be placed by 2:00 pm CST (Monday-Friday) in order to ensure same day shipping. Not available for all locations in Alaska, Hawaii and US territories.

 

Express Shipping Delays

Possible COVID-19 Express Shipment Delays

Shipping carriers are working as diligently as possible to ensure all express shipments are delivered on time, however due to the COVID-19 pandemic, it has caused some shipping delays that are outside of their control. As a result, they have suspended money-back guarantee for all express services effective immediately until further notice. We are unfortunately unable to honor express rate refunds at this time, and we do apologize for any inconvenience if your express package is delayed.

 

US Shipping & Handling

US Shipping & Handling

Most orders are shipped within 1-2 business days. Orders that come in over the weekend, and/or include custom, or temporarily out-of-stock items, may be slightly delayed. Standard domestic orders are shipped via U.S. Mail, FedEx (Home Delivery/Smart Post) or UPS (Ground/SurePost), and are delivered within approximately 2-7 business days.

Please note: FedEx and UPS does not deliver to Post Office Boxes or Military Bases.

US Express Shipping & Handling

Guaranteed express shipping is available via FedEx/UPS Monday thru Friday at an additional fee. In order to guarantee same day shipping, orders must be placed by 2PM CST. U.S. Express Mail Service is available by special request for customers looking to expedite their shipments with P.O. Boxes or addresses in Alaska, Hawaii, or any US territory. (Note: this service may take 1- 2 business days to arrive). Please contact our Customer Service team at contact@upkousa.com or 1-888-245-5282 to arrange a U.S. Express Mail shipment.

Express shipping is available for IN-STOCK items only. Backordered items will be shipped separately via standard post at no additional cost. Please contact us should you have any questions regarding availability.

 

Other Shipping & Handling Notes

There are a couple of other notes regarding our online system and shipping services to keep in mind when placing orders online:

If you need to make a change to your address after your order has shipped with FedEx, please contact our Customer Service so that we can assist. FedEx will only allow the shipper to make changes to shipments once they are in their system.

 

International Shipping & Handling

International/World (*Including Canada)

Customs and Import Duties

Your order may be subject to VAT, import duties and/or taxes, which are levied once your package reaches your country.

ZALO USA LLC ships your package DDU, “duties and taxes unpaid”, and does not collect the VAT, duties and/or taxes and cannot predict what your particular charges may be. If you do incur these additional charges, they must be rendered in order for your package to clear customs.

We regret that we cannot be held responsible for any confiscations by customs. PLEASE BE AWARE THAT WE WILL NOT ISSUE REFUNDS/CREDITS FOR SEIZED ITEMS THAT ARE NOT RETURNED TO US.

Packages returned as unclaimed or refused which have incurred returned shipping charges will be billed to your credit card.

For more information regarding your country’s custom policies, please contact your local customs office.